Terms And Conditions | Privacy Information

General Information

Estimated travel times for your journey are for guidance only.  It is your responsibility to allow sufficient time for the journey and you should allow additional time for delays and unexpected occurrences where the journey is important, especially if onward connections and/or appointments may be missed. It is also your responsibilty to ensure that the booking details you send to us are correct.

When placing your booking request, you must order a suitable vehicle(s) for the number of passengers and luggage.  We cannot guarantee to carry excessive amounts of luggage. If you select the incorrect vehicle, against our advice, your driver will not transport you to your destination if the vehicle you have selected is too small. The driver’s discretion on this matter is final. If this occurs we will not refund any payment you have made. 

If you or one of your party is a passenger in a wheelchair please specify this when placing your booking request. Please note we do not have vehicles that allow passengers to remain in their wheelchairs whilst travelling. Wheelchairs must be able to be folded and you should take account of them when thinking about luggage space.

Seatbelts should be worn at all times.

Children

For health and safety reasons 123 Taxi & Tours Hurghada are unable to provide any form of child seat. If you require a child seat for your journey it would be the child’s parent/carers responsibility to provide one and to fit the seat in the vehicle and to secure the child. 

Please note that a child, no matter what age, counts as one passenger. No child over the age of 4 years old may sit on the lap of an adult during the journey.

All children must remain in their seats and wear a seatbelt for the duration of the journey. You are responsible for the behaviour of your children in the vehicle at all times.

Airport Transfers

For journeys that originate from an airport, you must provide us with the full details of your flight at the time of booking. This includes the airport terminal that you arrive or depart from. 123 Taxi & Tours Hurghada is not responsible for identifying which airport terminal you need. 

For transfers from any airport we provide 20 minutes free waiting from your pick up time, after this we charge 100 EGP for 30 minutes waiting. If you know that your flight is going to depart late please message us and confirm your new pick up time.

Once you arrive at the airport you must wait for your driver in the pickup location that was shared with you after you made your booking. 

Group Bus Tours

Group bus tours require a minimum number of travellers. If the minimum number of passengers isn’t met your the tour will be cancelled. We may partner with other tour companies when providing group bus tours

If your tour is cancelled by us you will be offered a different date or a full refund. Card processing fees are non refundable.

Travel permit

At the time of booking, we will inform you if a travel permit is required for a transfer and tour. If a travel permit is required you are responsible for providing all of the requested documents at least 24 hours before your travel date. 

For your travel permit we need a photo of these documents for all passengers:

**A clear photo of the photo page in all passports. This is then given to the tourist police and is not retained by us**

If you are booking a oneway transfer to another city we will also need a copy of your accommodation booking in that city. All accommodation bookings must show the name of at least one of the adult travellers.

Cancellations and Refunds

We know that travel plans may change and we will do our best to update your booking if required. This may require an additional charge, depending on the changes made. 

Cancellation terms apply to all bookings.

A full refund is provided if you cancel 2 days before the date of any tour our transfer. After this time, a cancellation fee of 100% is charged for all pre paid services, including of all tours or transfers. Card processing fees are non refundable.

Your pick up time cannot be changed once your driver is on his way. If you do need to change your pick up time once your driver is on his way you will be charged 100 EGP for 30 minutes waiting.

Please note, for long distance transfers, such as Luxor City and West Bank, Cairo City, Giza, Aswan City and Marsa Alam, any changes to your pick up time must be agreed with us at least 24 hours before the time of your transfer. 

For transfers from Cairo airport, Luxor Airport, Aswan Airport, Sphinx Airport and Marsa Alam Airport – the terms and conditions listed under ‘Airport Transfers’ apply.

A ‘no show’ fee of 100% of the price of your booking is charged if you do not show at the date and time of your booking and have not contacted us to reschedule your booking within the timescales set out in our terms and conditions.

If our ability to provide our booking services to you is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be responsible for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

Privacy

When accessing our website you have control over data collected by way of the consent banner. You can change this at any time. We will use your data for the purposes of booking your tour or transfer.

Please be aware, if you book a taxi through our WhatsApp booking or using our taxi app your data is entered into our taxi management booking system. This it software is owned by TaxiCaller. TaxiCaller is the Data Controller for all data submitted during the booking process. Please click here to go the TaxiCaller privacy policy (opens in a new window).

Our online booking management system is Bokun, which is owned by Tripadvisor. Bokun are the Data Controller for all data submitted during the booking process. Please click here to go to the Bokun privacy policy (opens in a new window).

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

And finally ….

Website prices may vary to local prices and exchange rates may vary.

Prices are guaranteed for one month in advance only.

123 Taxi & Tours Hurghada is not responsible for any charges you may incur from your bank or credit card company when you pay. 123 Taxi & Tours Hurghada is also not responsible for the exchange rate you receive from your bank or credit card company. Please note that we are aware that some foreign currency platinum card holders do incur high charges when paying in GBP.  We recommend that you always check your card charges and exchange rate before you book. 

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